Sr. Customer Success Partner (Staffing)

TL;DR

Sr. Customer Success Partner (Staffing): Managing and growing revenue within strategic enterprise accounts in the staffing vertical with an accent on strategic account planning and C-level relationship management. Focus on driving product penetration, analyzing competitive threats, and ensuring high service levels for Global 500 brands.

Location: Must be located in the United States (Remote, with up to 20% travel)

Salary: $90,000 – $110,000 base annually

Company

A leading provider of mission-critical background screening solutions serving Fortune 100 and Global 500 brands.

What you will do

• Develop and execute strategic account management plans to grow revenue and penetration within the Staffing vertical.
• Manage a small number of named strategic accounts, ensuring base revenue maintenance and identifying upsell opportunities.
• Prepare and deliver quarterly and annual client business reviews to articulate value and analyze trends.
• Coordinate with operations and technology teams to ensure service levels are maintained and business problems are resolved.
• Manage contractual documentation, including MSAs, SOWs, SLAs, and RFP responses.
• Build and maintain strong C-level relationships to provide superior service and tailored solutions.

Requirements

• Bachelor's Degree (MBA preferred).
• 7+ years of proven experience in sales account management for strategic National or Global accounts.
• Experience managing C-level relationships.
• Proficiency with MS Office (Word, PowerPoint, Excel).
• Must be based in the United States.
• Ability to travel up to 20% of the time.

Nice to have

• Familiarity with Staffing, BPO, or RPO industries.
• Experience with Salesforce, Looker Analytics, or PowerBI.

Culture & Benefits

• 100% remote work environment with occasional business travel.
• Comprehensive Medical, Vision, and Dental benefit plans.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to professional growth opportunities and advanced technology transformation projects.