Sr. Customer Success Partner (Healthcare)

TL;DR

Sr. Customer Success Partner (Healthcare): Managing strategic large accounts and driving revenue growth through consultative sales of background screening solutions with an accent on account planning and C-level relationship management. Focus on identifying new product opportunities, delivering business reviews, and ensuring long-term customer satisfaction.

Location: Must be authorized and reside in the United States (Omaha, NE is preferred but not required)

Salary: $90,000–$110,000 base annually

Company

A leading provider of mission-critical background screening solutions serving Fortune 100 and Global 500 brands.

What you will do

• Develop and execute strategic account plans to grow revenue within assigned healthcare accounts.
• Conduct consultative sales to increase penetration of FA products and solutions across the enterprise.
• Prepare and deliver quarterly and annual business reviews to C-level stakeholders.
• Manage contractual documentation including MSAs, SOWs, SLAs, and SOPs, and handle contract renewals.
• Coordinate with operations and technology teams to ensure service levels are maintained.
• Analyze customer trends and provide root-cause resolutions to business problems to ensure satisfaction.

Requirements

• Bachelor's degree (MBA preferred).
• 7+ years of experience in sales account management for strategic national or global accounts.
• Proven track record of maintaining and managing C-level relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel).
• Ability to navigate large organizations and build strong internal partnerships.
• Must be authorized to work in and reside in the USA.

Nice to have

• Experience using Salesforce for tracking client information.

Culture & Benefits

• Remote work flexibility with occasional business travel.
• Comprehensive medical, vision, and dental benefit plans.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to professional growth opportunities within a company undergoing technology transformation.