Customer Success Manager (AI)

Location: Illinois, United States; remote or hybrid

Salary: $67,000–$101,000 annual base salary range, plus annual performance bonus and long-term incentives.

Company

hirify.global provides hirify.globalOne subscription software for customer accounts requiring adoption, value realization, and documented business outcomes.

What you will do

• Own outcomes for a portfolio of hirify.globalOne subscription accounts and drive adoption, transformation, and renewal readiness.
• Monitor adoption signals, utilization trends, and health scores to identify risks and prioritize customer interventions.
• Partner with Sales and Adoption Services to design adoption engagements, onboarding presentations, and advanced customer sessions.
• Lead discovery conversations and presentations that connect customer needs to relevant offerings.
• Build ROI narratives, identify verified outcomes, and document account value.
• Design scaled customer programs using digital communications, open trainings, asynchronous resources, and signal-triggered outreach.

Requirements

• 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role in a SaaS or technology environment.
• Ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action.
• Strong written communication and the ability to adapt AI-assisted templates for specific audiences.
• Outcome-driven approach with the ability to deliver value through targeted, time-boxed engagements.
• Operational discipline, including reliable Gainsight execution, timely follow-up, and proactive risk escalation.
• Fluency with generative AI tools and comfort using them to improve quality and scale impact.

Nice to have

• Experience in legal technology, eDiscovery, compliance workflows, or regulated industries.
• Familiarity with Gainsight, Salesforce, or equivalent customer success platforms.
• Experience designing or running scaled digital customer programs such as newsletters, webinars, or asynchronous resources.

Culture & Benefits

• Remote or hybrid working arrangement.
• Total compensation includes base salary, annual performance bonus, and long-term incentives.
• Work emphasizes operational discipline, experimentation, documented learnings, and cross-functional collaboration.