IT Operations Manager (SaaS)

TL;DR

IT Operations Manager (SaaS): Overseeing and managing IT infrastructure, internal software tools, and systems to ensure smooth business operations with an accent on cloud services administration and security compliance. Focus on managing the IT budget, mentoring IT operations engineers, and implementing scalable infrastructure solutions.

Location: Must be local to Chicago, IL to provide on-site support and administration.

Salary: $110,000 - $130,000 per year

Company

PE-backed SaaS company providing a Decision Intelligence Platform that combines decisioning, process automation, and machine learning for enterprise leaders.

What you will do

• Oversee administration and maintenance of internal IT infrastructure, including servers, networks, and cloud services.
• Manage enterprise software tools such as Microsoft Entra, InTune, Azure, Office 365, Salesforce, and Slack to ensure security and cost-effectiveness.
• Plan and monitor the IT budget, ensuring efficient resource allocation and hardware procurement.
• Lead the IT helpdesk, managing support for global employees and maintaining SLA targets.
• Manage and mentor a team of IT Operations Engineers.
• Collaborate with Information Security to ensure compliance with ISO 27001, SOC 2, HIPAA, and GDPR standards.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• 5+ years of experience in IT operations, preferably within a SaaS software company.
• Hands-on experience with Microsoft Entra, InTune (MAM/MDM, Conditional Access), Office 365, and Azure.
• Proven ability to lead large IT projects through the full lifecycle from conception to maintenance.
• Strong leadership skills and experience managing IT budgets and software contracts.
• Must be based in Chicago, IL for on-site infrastructure administration.

Culture & Benefits

• Competitive compensation and benefits package.
• Flexible work environment.
• Opportunity to build and shape a premium support function with measurable impact.
• Collaborative culture with close partnership across Support, Engineering, Product, and Customer Success.
• Professional growth opportunities within a scaling SaaS organization.