Regional IT Operations Manager

TL;DR

Regional IT Operations Manager (ITSM/Infrastructure): Leading and scaling IT operations for North America, overseeing regional delivery of support and services with an accent on operational excellence and global strategy alignment. Focus on managing multi-site teams, implementing ITIL-aligned processes, and improving service scalability through automation and data-driven insights.

Location: Must be based in Austin, TX (Onsite)

Company

hirify.global is a global technology company focused on building a better, faster, and more secure Internet through its intelligent global network.

What you will do

• Manage IT Operations leads and teams across North America, including locations in Austin, San Francisco, and New York.
• Oversee the regional delivery of onsite IT support, AV event support, and level 2 service desk escalations.
• Drive standardization of IT practices in alignment with global policies using ITIL-aligned processes for incident and asset management.
• Partner with HR, Facilities, and Security to provide seamless onboarding and workplace IT experiences.
• Develop workforce plans, staffing strategies, and provide career coaching and mentoring to the IT team.
• Own regional metrics and operational dashboards to report IT health and risk areas to leadership.

Requirements

• Bachelor’s degree in Computer Science, Engineering, MIS, or equivalent work experience.
• 8+ years in IT Operations or IT Service Management.
• 4+ years in people management, including experience managing other managers or multi-site teams.
• Proven track record of leading IT Operations in a regional capacity within a global company.
• Hands-on knowledge of enterprise IT environments (Windows, Mac, Linux, endpoint management, and identity/access).
• Experience managing budgets, vendors, and service contracts using ITIL practices.

Nice to have

• ITIL v4 Managing Professional or Intermediate certifications.
• Experience with Jira Service Management, Atlassian Assets, JAMF, InTune, or Okta.
• Lean or Six Sigma certification.
• Background in technology, SaaS, or other high-growth industries.

Culture & Benefits

• Comprehensive health, dental, and vision insurance including Rx coverage.
• 401(k) Retirement Savings Plan and Employee Stock Participation Plan.
• Flexible paid time off covering both vacation and sick leave.
• Diverse leave programs, including parental, pregnancy, and medical leave.
• On-demand mental health support, EAP, and global travel medical insurance.