AV Technician & Helpdesk Support (IT Support)

TL;DR

AV Technician & Helpdesk Support (IT Support): Managing onsite AV equipment for premier conferences and providing remote technical assistance to staff with an accent on live event execution and Salesforce Experience Cloud support. Focus on ensuring seamless technical delivery during high-stakes events and optimizing user onboarding and troubleshooting.

Location: Remote (60%) with travel to US conferences (40%). Valid U.S. entry visa required.

Salary: $1,000 - $1,200 USD per month

Company

hirify.global organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries.

What you will do

• Handle audio-visual equipment setup, testing, and technical assistance during live events.
• Deliver high-quality onsite customer service and technical support to clients.
• Provide remote helpdesk support, including software installations, updates, and basic troubleshooting.
• Conduct technical orientation and onboarding support for new users.
• Manage Salesforce Experience Cloud configurations, user management, and troubleshooting.

Requirements

• Valid U.S. entry visa required.
• Proven experience as an AV Technician and/or Helpdesk Support Specialist.
• Advanced English skills in verbal and written communication are required.
• Ability and willingness to travel approximately once per month.
• Strong interpersonal skills and a professional demeanor for client-facing environments.

Culture & Benefits

• Remote-first work environment with all travel-related expenses covered (flights, hotels, meals).
• Paid Time Off (available after 90 days), including vacation, sick leave, and compensatory time.
• Paid federal holidays and Summer Fridays.
• Additional leave for wellness, floating holidays, and religious observance.
• Inclusive culture focusing on innovation and individual initiative.