Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a portfolio of accounts to ensure long-term value and retention within the programmatic and multi-channel digital media space with an accent on account execution, revenue growth, and churn mitigation. Focus on turning Tier 2 and 3 accounts into stable partnerships and optimizing ROI through data-driven storytelling.

Location: Hybrid in New York, NY, United States

Company

Next-gen sports technology company providing live data and immersive experiences for fans worldwide.

What you will do

• Execute tailored account plans aligned with client KPIs and market trends.
• Drive revenue growth via upsell and cross-sell of programmatic strategies to solve business challenges.
• Act as an AdTech expert on Display, Video, Social, and DOOH channels.
• Build multi-level relationships and conduct Monthly Performance Reviews and executive QBRs.
• Identify at-risk signals and collaborate with internal teams to implement churn mitigation strategies.

Requirements

• 2+ years of experience in Customer Success or Account Management within the AdTech or Digital Media space.
• Solid understanding of the programmatic ecosystem, including DSP and SSP functionality.
• Ability to extract actionable narratives from dashboards to improve client ROI.
• Experience collaborating cross-functionally with Sales, Ad Ops, BI, Creative, and Product teams.
• Must be based in New York, NY.

Nice to have

• Previous experience or a strong interest in Real Money Gaming (RMG) or iGaming.

Culture & Benefits

• Competitive salary and range of comprehensive benefits.
• Hybrid working model balancing an office-first culture with flexibility.
• Dedicated support for employee wellbeing and professional skill growth.
• Inclusive working environment focused on bravery and driving change.