Customer Success Manager

TL;DR

Customer Success Manager (SaaS Monetization): Manage enterprise customers' adoption of Aria's cloud-based billing platform with an accent on value delivery, retention, and expansion opportunities. Focus on driving renewals, upsells, cross-sells, and building multi-threaded relationships while achieving revenue quotas.

Location: US Remote

Company

hirify.global provides a cloud-based monetization platform for subscription- and usage-based businesses used by companies like Allstate, Honda, and Subaru.

What you will do

• Act as a proactive partner guiding customers through platform features, best practices, and success plans to drive adoption and value.
• Own a book of business with responsibility for retention and expansion revenue, carrying quotas for renewals, upsells, and cross-sells.
• Identify and develop growth opportunities across new use cases, business units, subsidiaries, and geographies.
• Build strong relationships with senior stakeholders and serve as a trusted advisor.
• Collect product feedback, collaborate cross-functionally, and maintain accurate CRM documentation.
• Participate in business reviews, forecasting, and occasional customer site visits (1-2 times per year).

Requirements

• 3–5 years in customer-facing role (Customer Success, Account Management)
• Experience with enterprise/mid-market customers in complex environments
• Proven quota achievement and closing expansion opportunities
• Strong communication, presentation, and relationship-building skills
• Experience with CRM and Customer Success tools
• Comfort with strategic conversations via web/in-person; independent priority management
• Experience with subscriptions, usage-based pricing, payments, or e-commerce preferred

Culture & Benefits

• Flexible, rewarding, close-knit environment with innovation and self-direction.
• Competitive salaries, stock options, and informal work setup.
• Collaborative culture in a fast-moving startup with East/West coast offices.
• Strong sense of urgency, quick learning, and adaptability expected.