Solution Consultant

TL;DR

Solution Consultant: Translate business needs into practical hirify.global solutions supporting customer experience goals, guide implementation planning, onboarding, and solution design. Focus on building trusted client relationships, managing project timelines, surfacing risks early, and leveraging AI tools to optimize launches and value realization.

Location: Fully remote (remote-first company).

Company

hirify.global delivers Unified Experience Management platform powered by AI-native Ignite, providing real-time predictive intelligence for customer and employee experience insights turned into action.

What you will do

• Engage with prospects to map hirify.global programs to their customer and employee experience needs.
• Review contracts, summarize deliverables, and manage pre- and post-sales complexities.
• Build and maintain client relationships as a trusted advisor throughout implementation lifecycle.
• Design implementation plans, manage timelines, and ensure launches stay on schedule and within budget.
• Develop solutions for client complexities and refine onboarding for faster value realization.
• Leverage AI tools to improve workflows and apply learnings to enhance customer experiences.

Requirements

• Bachelor’s degree or equivalent work experience.
• Strong customer service skills and ability to build relationships with clients and internal partners.
• Project planning and organization across multiple priorities, timelines, and stakeholders.
• Proficiency in project management tools like Asana, Workfront, or Smartsheet.
• Strong written and verbal communication skills.
• Aptitude for technical software products and solution-oriented discussions.
• Basic knowledge of customer service, retention, and onboarding best practices.
• Strong proofreading skills and attention to detail.
• Ability to manage multiple projects in a fast-paced environment.

Culture & Benefits

• Work hard, have fun environment with smart, talented, curious teams.
• Value-driven culture focused on connection, collaboration, and co-creation.
• Fully remote-first with unlimited PTO and provided tech.
• Diverse, inclusive team that supports, challenges, and welcomes new members.
• Equal opportunity employer celebrating diversity and belonging.