Customer Solutions Consultant II (AI)

TL;DR

Customer Solutions Consultant II (AI): Guiding organizations through the deployment and optimization of AI-powered customer experience solutions with an accent on technical integrations and AI agent performance. Focus on driving automated resolution rates, managing enterprise client portfolios, and translating technical AI concepts into business value.

Location: Remote (Must be based in the United Kingdom)

Company

hirify.global is an AI transformation platform that enables enterprise companies to deliver extraordinary, automated customer service experiences at scale.

What you will do

• Act as the primary point of contact for enterprise clients throughout the post-sales lifecycle to ensure seamless partnership.
• Guide clients through the deployment, scaling, and maturation of AI-powered CX programs.
• Serve as a technical consultant for integrations, data flows, and system architecture across SaaS and API environments.
• Optimize AI Agent performance through transcript reviews, data analysis, and implementation of best practices.
• Track and report success metrics including Automated Resolution Rate, CSAT, and ROI to demonstrate business impact.
• Facilitate a feedback loop between clients and internal teams to drive platform enhancements.

Requirements

• 4+ years in customer success, solutions consulting, or post-sales technical consulting, preferably in SaaS, CX, or AI.
• Experience managing enterprise or mid-market clients and driving measurable business outcomes.
• Strong technical aptitude with APIs, integrations, and system configurations.
• Analytical ability to interpret performance data and convert insights into actionable recommendations.
• Must be based in the United Kingdom.

Nice to have

• Ability to speak French or Spanish.

Culture & Benefits

• Unlimited vacation and flexible work schedules to support work-life balance.
• Comprehensive health coverage, including dental, vision, travel, and life insurance.
• Wellness account and a dedicated budget for Work from Home equipment.
• Learning and Development budget to invest in long-term growth and skills.
• Hands-on experience with cutting-edge LLMs and the industry's best AI tech stack.