Senior Salesforce Business Analyst (Salesforce)

TL;DR

Senior Salesforce Business Analyst (Salesforce): Gathering and translating business requirements into user stories and process maps for enterprise-level Salesforce implementations with an accent on sales, service, community clouds, and custom apps. Focus on collaborating with stakeholders and technical teams, facilitating Agile ceremonies, conducting UAT, and delivering training materials.

Location: Must be a U.S. Citizen; US Government issued Photo ID required for interviews; no travel required.

Company

Fast-growing Salesforce Crest Partner and ServiceNow Elite Partner delivering cloud, CRM, and IT transformation solutions for public and private sector organizations.

What you will do

• Gather, evaluate, and document business requirements from stakeholders, translating them into detailed user stories with acceptance criteria in JIRA.
• Map requirements to Salesforce features, creating as-is/to-be process maps, wireframes, and fit-gap analyses.
• Act as liaison between business stakeholders, operations, and technical teams throughout the project lifecycle.
• Facilitate Agile ceremonies like sprint planning, grooming, stand-ups, reviews, and retrospectives if needed.
• Participate in testing cycles, create test plans, facilitate UAT sessions, and manage enhancements/bugs.
• Prepare documentation including user guides, training materials, and conduct end-user training sessions.
• Identify and mitigate risks, issues, and dependencies.

Requirements

• Must be a U.S. Citizen with work authorization/clearance.
• Bachelor’s degree in business, Engineering, Computer Science or similar.
• 5+ years as Sr. Business Analyst with end-to-end Salesforce implementation experience.
• 3+ years in Systems Development Life Cycle and Agile environments.
• 3+ years with Salesforce platform (sales, service, community clouds, custom apps).
• At least 1 Salesforce Certification; Agile/Scrum experience; JIRA/Confluence proficiency.
• Excellent communication, analytical skills; MS Office, Visio, Lucidchart proficiency.

Nice to have

• Salesforce Administration skills.
• Experience with sandbox/production environments and Salesforce best practices.
• U.S. Federal Government experience.

Culture & Benefits

• Competitive pay.
• Paid Time Off, Sick Leave, Public Holidays.
• Health and Dental insurance, STD/LTD.
• 401(k).