Accounts Receivable / Parent Fee Support Manager (Education)

TL;DR

Accounts Receivable / Parent Fee Support Manager (Finance/Education): Overseeing the collection of school fees and managing the debtors book across South Africa and Kenya with an accent on collection targets and parent satisfaction. Focus on optimizing debt recovery processes, managing customer contact center operations via Zendesk, and leading the bursary program.

Location: Hybrid; must be based in South Africa or Kenya

Company

hirify.global is a network of schools dedicated to providing high-growth learning environments with an entrepreneurial spirit.

What you will do

• Lead and oversee school fee collections to meet or exceed targets across South Africa and Kenya.
• Manage external debt collection agencies and credit bureaus for bad debt recovery and credit checks.
• Oversee the customer contact center operations using Zendesk to resolve parent fee disputes and queries.
• Collaborate with school leadership and finance teams to improve billing accuracy and risk mitigation.
• Develop and manage the hirify.global Foundation's bursary framework, eligibility criteria, and award process.
• Lead, coach, and develop the Global Parent Fees Support team through regular feedback and goal setting.

Requirements

• Must be based in South Africa or Kenya.
• Bachelor’s Degree in Business or BComm with majors in accounting or management accounting.
• Kenya: CPA (K) or equivalent (ACCA, CA) certification required.
• Minimum 3 years of experience managing a debt collection team with 1,000+ retail customers.
• Minimum 3 years of experience managing a customer-facing call center team.
• Proficiency in Excel for financial analysis, modeling, and reporting.

Nice to have

• Experience in the primary, secondary, or tertiary private education sector.
• Experience managing international or remote teams.

Culture & Benefits

• Fast-paced, entrepreneurial environment with a focus on rapid professional growth.
• Strong emphasis on personal development and clear career pathways.
• Culture based on mutual vulnerability and high-frequency feedback.
• Energetic atmosphere promoting innovation and a proactive "can-do" attitude.

Hiring process

• Phone interview to evaluate initial skills and experience.
• Practical demonstration or written task related to the role.
• In-person or virtual interviews with the team.
• Final interview with the hiring manager.