Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers in the North American market to ensure satisfaction and drive growth with an accent on customer engagement, account retention, and revenue expansion. Focus on leveraging data analytics for business reviews, executing up-selling and cross-selling strategies, and solving complex account issues to ensure long-term success.

Location: Must be based within commuting distance of US hubs (e.g., Boston). Hybrid work style (3 days in-person).

Salary: $85,000 base / $106,000 OTE

Company

hirify.global is an intelligent platform for travel and spend management designed to automate manual work and increase productivity for businesses worldwide.

What you will do

• Manage a portfolio of SMB customers, building deep engagement with key decision-makers.
• Identify growth opportunities to expand existing accounts through up-selling and cross-selling.
• Conduct regular business reviews and presentations using data analytics to demonstrate product value.
• Develop and implement long-term strategies to resolve common account problems.
• Collaborate with internal teams to ensure smooth product integrations and roll-outs.

Requirements

• Relevant experience in account management or customer success.
• Must be based within commuting distance of US hubs.
• Strong communication and presentation skills for building senior stakeholder relationships.
• Ability to analyze and translate data into actionable customer insights.
• Result-oriented mindset focused on both growth and customer satisfaction.

Culture & Benefits

• Competitive compensation package including base salary, commissions, and equity.
• Comprehensive medical, dental, vision, life, and disability insurance from day one.
• Financial benefits including 401k/Roth with company matching, and HSA/FSA plans.
• Hybrid work model with a "work from anywhere" allowance of 20 working days per year.
• Family services including paid parental leave (12-16 weeks) and adoption benefits.
• Access to mental health support tools, gym benefits (Wellhub), and professional development.