Customer Billing Advocate

TL;DR

Customer Billing Advocate (Behavioral Health): Supporting billing teams by working with insurance companies to ensure efficient reimbursements for therapy sessions and pursuing outstanding A/R. Focus on managing multiple client accounts, leading meetings on denials, analyzing reports against benchmarks, and coordinating cross-functional POD teams.

Location: Remote opportunities available only in the following US states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA. Must be based in one of these states.

Company

Leading global provider of online research-based resources for individuals with developmental disabilities, offering a behavioral health platform with clinical tools, staff training, and practice management for ABA service providers.

What you will do

• Serve as point of contact for customers, preparing and leading meetings to review open AR and denial mitigation plans.
• Act as expert on assigned accounts, coordinating communication between billing, posting, enrollment, and credentialing teams.
• Own incoming account-specific tickets in Salesforce, resolving issues with cross-functional teams.
• Monitor customer account health against benchmarks, delegating work to POD AR reps and coordinating huddles.
• Review A/R aging reports, file appeals, submit corrected claims, research payor rules, and interpret contracts.
• Work with compliance and customer success teams on at-risk accounts and retention strategies.

Requirements

• HS Diploma or equivalent.
• ABA billing experience.
• Minimum 2-5 years experience in billing major commercial insurance and state Medicaid programs.
• Minimum 2-7 years account management experience.
• Experience using insurance company websites/portals.
• Proficient in Microsoft Suite (Outlook, Excel, Word).
• Strong verbal, interpersonal skills, attention to detail, critical thinking; experience working with global employees.

Nice to have

• Speech, OT, and Mental Health billing experience.
• 3-5 years experience in office setting.
• Experience with billing software, EMR, and clearinghouse systems (Rethink, Azalea, Tebra, Waystar, Trizetto, Availity).

Culture & Benefits

• PTO and vacation days after 90-day introductory period.
• Paid holidays.
• Generous health, dental, and vision benefits package.
• 401k with matching.
• Full-time, Monday-Friday 8-5 PM hourly role.
• Commitment to inclusive workplace free from harassment and discrimination.