Receivables Support Representative

TL;DR

Receivables Support Representative: Protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution with an accent on high-volume customer communication and case management. Focus on investigating root causes, executing collections, Salesforce documentation, and process improvements to prevent recurrence.

Location: Remote (U.S. Business Hours)

What you will do

• Investigate billing questions, identify root causes of invoicing issues, make corrections, and resolve to prevent recurrence.
• Execute outbound collections via phone and email for past-due invoices, secure payments or commitments, and convert to auto-pay.
• Open, manage, and document Salesforce cases for all receivables interactions, ensuring thorough records.
• Communicate proactively with customers on status and collaborate with service, installation, and operations teams.
• Track metrics, identify trends, create SOPs, and recommend process improvements during reviews.

Requirements

• Persistent, detail-oriented, with urgency, empathy, ownership, organization, and strong collaboration skills.
• Experience in receivables, collections, billing support, or customer account management.
• Ability to manage high-volume phone and email customer communication.
• Strong problem-solving, analytical skills for billing issues.
• Proficiency in Salesforce or similar CRM for case management and documentation.
• Excellent written and verbal communication, attention to detail, managing priorities.

Nice to have

• Experience in structured collections or accounts receivable environment.
• Background collaborating with service, installation, or operations teams.
• Driving auto-pay adoption or reducing delinquency.
• Root-cause analysis and process improvement initiatives.

Culture & Benefits

• Fast-paced, remote environment emphasizing execution, discipline, and cross-functional collaboration.

Hiring process

• Initial Screening Call.
• Interview with hirify.global Recruiter.
• Client Interview.
• Offer & Onboarding.