Billing Specialist (SaaS)

Location: Must be based in Austin, TX and work in the office at least two days per week.

Company

hirify.global provides B2B real estate technology and a shared digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents.

What you will do

• Run day-to-day billing operations, including payment processing, billing runs, invoice generation, and resolution of billing discrepancies.
• Create invoices and custom billing materials for Strategic and High Growth accounts, and review customer payment plans.
• Apply and investigate bank partner, ORT, and hirify.global credits, while maintaining visibility into credit balances and application history.
• Manage concessions, refunds, failed charges, payment disputes, collections, and overdue account outreach.
• Support billing-related cases from Growth Management, Customer Success, and Support, and identify recurring issues during billing reviews.
• Monitor billing data for duplicate subscriptions, incorrect plan amounts, overstated allotments, and misconfigured charges.

Requirements

• 1–2 years of experience in billing operations, accounts receivable, or revenue operations, ideally in a SaaS or subscription environment.
• Experience with subscription billing platforms such as Ordway, Zuora, Chargebee, or similar, and familiarity with CRM and ERP integrations.
• Strong command of Excel and Google Sheets, including work with large datasets and reporting.
• Strong written and verbal communication skills, attention to detail, independent problem-solving, and prioritization.
• Ability to work cross-functionally with Deal Desk, Finance, Engineering, and customer-facing teams.
• Ability to work from the Austin office at least two days per week is required.

Nice to have

• Experience with Salesforce, Intacct, Ordway, or Stripe.
• Familiarity with ASC 606 and the relationship between billing data and accounting processes.
• Experience with collections or dunning processes.
• Background in real estate, fintech, or title and escrow.

Culture & Benefits

• Health plans, a 401k program, and commuter benefits.
• Professional development, parental leave, and flexible time off.
• Online onboarding, biweekly all-hands meetings, and internal virtual events.
• Mission-driven environment focused on using technology to solve real-world problems.
• Equal-opportunity workplace committed to diverse and respectful collaboration.