Billing Specialist

TL;DR

Billing Specialist (SaaS Revenue Operations): Own and run core billing operations processing payments, resolving discrepancies, generating invoices, and managing credits with an accent on subscription billing, usage-based charges, marketplace transactions, and multiple credit structures. Focus on maintaining data integrity across quote-to-cash lifecycle, cross-functional collaboration, and ensuring accurate customer billing.

Location: Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required.

Company

Leading B2B real estate technology platform connecting homebuyers, sellers, lenders, title agents, and real estate agents on a shared digital closing platform.

What you will do

• Oversee day-to-day billing operations: research and resolve inconsistencies, process payments, manage billing runs, and generate accurate invoices for non-standard plans.
• Create invoices and custom billing materials for strategic accounts; review and follow up on payment plans.
• Manage credits and adjustments: apply bank partner, ORT, and hirify.global credits; investigate and resolve application issues.
• Handle refunds, concessions, collections for overdue accounts via email/phone, and payment disputes.
• Serve as primary contact for billing support from customer-facing teams; participate in standups and case reviews.
• Monitor and flag billing data errors like duplicates or misconfigurations proactively.

Requirements

• 1-2 years in billing operations, accounts receivable, or revenue operations, ideally in SaaS/subscription environment
• Experience with subscription billing platforms (Ordway, Zuora, Chargebee) and integrations with CRMs/ERPs
• Strong Excel/Google Sheets skills for large datasets, reports, and discrepancy investigation
• High attention to detail, strong communication to explain complex billing, ability to handle ambiguity and prioritize
• Comfort with cross-functional collaboration in fast-paced environment

Nice to have

• Experience with Salesforce, Intacct, Ordway, or Stripe
• Familiarity with revenue recognition (ASC 606) and billing-accounting processes
• Collections or dunning experience
• Background in real estate, fintech, or title & escrow

Culture & Benefits

• Comprehensive health plans, 401k, commuter benefits, parental leave, flexible time off.
• Robust online onboarding, biweekly all-hands meetings, internal virtual events.
• Mission-driven team focused on technology for real-world problems; emphasis on diversity and equal opportunity.