Billing Operations Lead

TL;DR

Billing Operations Lead (Billing Systems): Own the billing platform in a scaling B2B SaaS real estate company, project managing stabilization initiatives and optimizing across the billing lifecycle. Focus on architecting scalable solutions, assessing impacts of pricing changes, and ensuring cross-functional data visibility and automation.

Location: Austin, TX or Remote (US-based, open to qualified candidates). Other offices in San Francisco, CA and Concord, NH.

Company

Leading B2B real estate technology platform that connects homebuyers, sellers, lenders, title agents, and real estate agents on a shared digital closing platform.

What you will do

• Own billing platform configuration, optimization, monitoring, and expansion, standardizing processes with Finance and Deal Desk.
• Lead stabilization and re-deployment project in first 6-12 months, scoping requirements, aligning stakeholders, and managing execution.
• Advise cross-functionally on pricing, products, and payments within billing architecture, flagging risks and managing vendor relationships.
• Build operational documentation, runbooks, and ensure accurate data flows and visibility for all dependent teams.

Requirements

• 5+ years hands-on with billing tools, CPQ, Salesforce, or ERP across quote-to-cash lifecycle.
• Direct experience administering billing/CPQ platforms like Salesforce CPQ, DealHub, Ordway, Zuora, or Chargebee.
• Strong project management, problem-solving, technical aptitude, and owner's mentality for systems thinking.
• Minimum 5 years in billing operations, deal desk, revenue operations, or finance ops with platform administration.

Nice to have

• 5+ years in revenue operations, finance, or deal desk.
• Salesforce admin experience or certification.
• Experience with complex pricing models, data analysis tools, ERP, and revenue recognition.

Culture & Benefits

• Comprehensive health plans, 401k, commuter benefits, parental leave, flexible time off.
• Robust onboarding, biweekly all-hands, internal virtual events for connection.
• Diverse, mission-driven team focused on technology for real-world problems; equal-opportunity employer.