AR Specialist

TL;DR

AR Specialist (Behavioral Health Billing): Supporting billing teams by reviewing A/R aging reports, following up on rejections and denials, filing appeals, and submitting corrected claims with an accent on insurance communications, account health monitoring, and payor rule compliance. Focus on resolving outstanding issues, owning Salesforce tickets, analyzing metrics against benchmarks, and ensuring HIPAA confidentiality.

Remote opportunities available only in the following US states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA. Must be located in one of these states.

Company

Leading global provider of online research-based resources for behavioral health, including clinical tools, staff training, and practice management for ABA service providers.

What you will do

• Review A/R aging reports, follow up on rejections/denials, file appeals, and submit corrected claims.
• Act as expert on assigned accounts, leading communication between Customer Success, billing, and posting teams.
• Own incoming account-specific tickets in Salesforce and resolve outstanding items.
• Monitor customer account health against benchmarks, identify actions, and collaborate with Compliance team.
• Research payor billing rules, review contracts, and stay updated on industry standards.
• Measure key performance metrics and foster positive team environment.

Requirements

• HS Diploma or equivalent.
• Exceptional attention to detail, critical thinking, professional phone skills, and excellent communication.
• Positive attitude, willingness to learn, and enjoyment of challenges.

Nice to have

• Previous ABA billing experience (Speech, OT, Mental Health a plus).
• 1+ year office experience and billing major commercial insurance/Medicaid.
• Experience with billing software/EMR (Azalea, Kareo, Waystar, Trizetto), insurance portals, Microsoft Suite.
• Bachelor’s degree.

Culture & Benefits

• PTO and vacation days after 90-day introductory period.
• Paid holidays.
• Generous health, dental, and vision benefits.
• 401k with matching.
• Full-time, Monday-Friday 8-5 PM, hourly.
• Inclusive workplace committed to diversity and equal opportunity.