Revenue Operations Director, Client Success (AdTech)

TL;DR

Revenue Operations Director, Client Success (AdTech): Serve as dedicated RevOps partner to high-growth Client Success organization, leading initiatives to improve post-sale processes, drive technology adoption, support incentive compensation, and deliver insights for revenue retention and expansion with an accent on operational excellence. Focus on designing end-to-end workflows like onboarding and renewals, building dashboards for GRR/NRR KPIs, managing Salesforce and CS platforms, and collaborating across RevOps pillars.

Location: Remote (US-based, per benefits like 401k/HSA and NYC salary disclosure law)

Salary: $115,000 - $160,000 per year (base pay)

Company

hirify.global is the leading independent omnichannel ad tech platform, merged with Flashtalking and part of Mediaocean, powering transparent ad experiences across CTV, digital, linear, and social.

What you will do

• Serve as primary RevOps contact for Client Success, owning post-sale operational agenda including processes, cadence, and performance improvements.
• Design and optimize end-to-end workflows for onboarding, renewals, expansions, escalations, and QBRs; identify gaps via data and stakeholder input.
• Develop reporting and dashboards for retention KPIs (GRR, NRR, churn risk), forecasting, and insights; translate data into executive recommendations.
• Manage CS tech stack including Salesforce workflows, Gainsight/ChurnZero/Totango; ensure data integrity and system integrations.
• Lead incentive compensation design/execution for CS, partnering on quotas and accelerators; handle enablement and cross-functional collaboration.

Requirements

• 7+ years in Revenue Operations, Customer Success Operations, or similar.
• Deep knowledge of post-sale motion: onboarding, renewals, churn mitigation, expansion.
• Strong Salesforce experience managing workflows, data quality; Excel proficiency; CS platforms like Gainsight/ChurnZero/Totango.
• Analytical skills for reporting/KPIs; incentive comp design; matrixed collaboration.
• Excellent communication for VP/C-level; builder mentality in SaaS/AdTech preferred.
• Bachelor’s in Business/Finance/Analytics; MBA plus.

Nice to have

• SFDC Admin experience.
• Direct experience implementing/managing CS platforms.
• SaaS/AdTech/media tech background.

Culture & Benefits

• Open PTO, flexible schedule, company holidays, paid parental leave.
• Competitive total rewards: full medical/dental/vision, HSA/FSA (company contrib up to $2,400), 401(k) match, life/disability insurance, EAP.
• Wellness: 100% paid Peloton/Maven/BetterUp, bikeshare, health challenges with prizes.
• Professional development, ERGs, mentorship, events, philanthropy; uncapped commissions, growth potential.
• Innovative collaborative culture with unlimited snacks, global offices.