Strategic Client Success Director

TL;DR

Strategic Client Success Director (Ad Tech): Drive strategic initiatives, lead renewals and revenue expansion for multiple high-value clients across omnichannel ad campaigns with an accent on process improvements, financial integrity, and cross-functional alignment. Focus on owning renewal lifecycles, identifying expansion opportunities, shaping best practices, and resolving systemic risks to ensure executional excellence and long-term account health.

Location: Remote in the United States, must commit to Pacific Time zones

Salary: $120,000-160,000 per year

Company

hirify.global is the leading independent omnichannel ad tech platform empowering marketers across CTV, digital, linear, and social channels as part of Mediaocean.

What you will do

• Drive strategic initiatives and lead multi-account efforts across clients or regions for excellence and consistency.
• Own the full renewal lifecycle including pricing proposals, negotiations, and contracting.
• Support revenue expansion by identifying opportunities and aligning cross-functional solutions.
• Mentor team members and shape best practices as a strategic partner to leadership.
• Align daily delivery with long-term goals, surface insights, and flag systemic risks.
• Manage financial integrity by handling billing risks, scope shifts, and forecasting.
• Act as escalation point for complex issues, coordinating high-quality delivery.

Requirements

• Must be eligible to work remotely in the United States and commit to Pacific Time zones
• Proven strategic influence and leadership as high-performing individual contributor across multiple accounts.
• Commercial acumen with expertise in renewals, pricing strategy, contract negotiation, and revenue forecasting.
• Strong analytical skills for systemic problem-solving and process improvements.
• Track record of mentorship, collaboration, and advanced relationship management for high-value accounts.
• Revenue-conscious mindset linking delivery, billing, and alignment to retention and growth.

Culture & Benefits

• Open PTO, flexible schedule, company holidays, paid parental leave.
• Competitive salary, full medical/dental/vision/pharmacy benefits, HSA/FSA with company contributions, 401(k) match.
• Mental health support, life/disability insurance, family planning, pet insurance, EAP.
• Wellness perks including Peloton, Maven Clinic, BetterUp, bikeshare, health challenges with prizes.
• Professional development, ERGs, mentorship, philanthropy, in-office/virtual events.
• High visibility role with uncapped commissions and growth potential.