Customer Experience Sales Manager (Retail)

TL;DR

Customer Experience Sales Manager (Retail): Leading a showroom team to achieve sales targets and operational excellence with an accent on driving performance, team mentorship, and luxury customer service. Focus on analyzing KPIs to identify growth opportunities and maintaining high standards of showroom operations.

Location: In-person at the Denver, CO showroom location

Salary: $70k - 90k annually

Company

hirify.global is a fast-growing e-commerce and retail jeweler dedicated to cultivating a transparent, sustainable, and inclusive jewelry industry.

What you will do

• Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to exceed quarterly sales targets.
• Analyze business processes and KPIs to identify performance gaps and implement strategic growth initiatives.
• Take full accountability for showroom and office operations, ensuring high standards of efficiency and customer service.
• Coordinate team schedules in partnership with Workforce Operations Analysts to ensure full coverage for appointments.
• Conduct high-end in-person customer appointments and manage luxury visual merchandising standards.
• Collaborate with cross-functional departments including marketing, HR, and customer care to enhance engagement and business growth.

Requirements

• Proven experience managing teams in retail or direct-to-consumer sales with a track record of hitting sales targets.
• Strong leadership abilities and business acumen for data-driven strategic decision-making.
• Proficiency with CRM software and exceptional communication skills.
• BA degree or equivalent is preferred.
• Must be able to work a full-time schedule from Tuesday to Saturday in-person in Denver, CO.

Nice to have

• Interest in socially and environmentally responsible organizations and products.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision) with employer HSA contributions.
• Financial security through a generous 401k match and 100% employer-paid disability and life insurance.
• Work-life balance with 3 weeks of accrued PTO in the first year and paid parental leave.
• Wellness support via a Lifestyle Spending Account for gym memberships, counseling, and more.
• Professional development through 1-1s, 360 reviews, and tuition reimbursement for role-specific training.
• Employee discounts on jewelry and performance-based sales incentive programs.

Hiring process

• Application submission including a resume, cover letter, and a sentence about your favorite diamond shape.
• Introductory phone call with the recruiting team.
• Online exercise exploring the company website and common customer inquiries.
• Video call interviews with senior Customer Experience leaders.