Customer Success Manager

TL;DR

Customer Success Manager: Deliver exceptional customer experience and drive value across small to mid-sized dental accounts with an accent on onboarding, adoption support, and retention. Focus on monitoring account health, personalizing outreach with data insights, and collaborating cross-functionally to enhance platform usage and customer satisfaction.

Location: Austin, Texas or New York City, NY (in office Monday - Thursday, flexibility on Friday)

Compensation: OTE range of $84,000-87,000 (base salary $61,000–$64,000 depending on location and experience)

Company

Rapidly growing startup modernizing healthcare supply ordering for dental practices via e-commerce platform with transparent pricing.

What you will do

• Own portfolio of customer accounts from onboarding through early adoption, ensuring smooth experience.
• Drive product usage via check-ins, education, and support to maximize value like cost savings and efficiency.
• Track account health, identify risks, and conduct quarterly reviews for goal alignment.
• Lead kickoff calls, assist with platform setup, and educate on best practices and rewards.
• Log insights in Salesforce, identify trends, and provide feedback to product, supplier, and operations teams.

Requirements

• 2 to 5 years in Customer Success, Account Management, or client-facing role
• Strong communication and relationship-building skills
• Comfortable with significant phone and video call time
• Comfort using data and insights to drive conversations
• Proactive, detail-oriented mindset focused on customer value
• Eagerness to learn and contribute in fast-paced team

Nice to have

• Experience at fast-growing startup
• Experience in healthcare or dental industry
• Knowledge of working with SMBs
• Experience using CRM tools like Salesforce

Culture & Benefits

• Unlimited PTO, maternity/paternity leave
• Medical/dental coverage with Aetna, 401k with Empower
• Commuter benefits, stocked pantry for hybrid employees
• Employee-driven culture with happy hours, team events
• Close-knit team emphasizing customer obsession, bias for action, one-team culture