Lead Customer Success Manager (SaaS)

TL;DR

Lead Customer Success Manager (SaaS): Managing customer success and platform adoption for beauty and wellness clients with an accent on strategic partnership and retention. Focus on driving product adoption, managing executive relationships, and utilizing data-driven insights to prevent churn.

Location: Seattle, Washington, United States

Salary: $100,000 - $125,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 studios globally.

What you will do

• Build and maintain strong relationships with CxOs and key stakeholders to drive platform adoption and business results.
• Monitor customer health metrics, including engagement, usage, and NPS, to mitigate churn risk.
• Act as a subject matter expert to develop customized solutions that maximize customer business outcomes.
• Identify growth and expansion opportunities, strategically managing renewals and revenue goals.
• Collaborate cross-functionally with sales, product, and engineering teams to ensure a seamless customer journey.
• Proactively identify and resolve critical customer issues to ensure high satisfaction.

Requirements

• Experience in a SaaS, technology, or customer-facing role.
• Proficiency in CRM tools and data analytics platforms.
• Must be based in Seattle, Washington, United States.

Nice to have

• Background in the wellness, beauty, or fitness industries.

Culture & Benefits

• Part of a high-growth unicorn company transforming the beauty and wellness sector.
• Dynamic and collaborative work environment with industry leaders.
• Opportunities for professional growth, continuous learning, and career advancement.