Customer Care Advocate

TL;DR

Customer Care Advocate (Healthcare): Provide front-line support to patients and providers in a high-volume contact center with an accent on insurance verification, troubleshooting product issues, and ensuring regulatory compliance. Focus on delivering empathetic communication, resolving inquiries efficiently, and maintaining accurate records in Salesforce.

Location: Remote - US

Estimated Pay Range: $20.19 - $25.00 (hourly)

Company

hirify.global is a leading digital healthcare company creating wearable biosensors and cloud-based analytics for cardiac health monitoring.

What you will do

• Provide empathetic support to patients and providers, verifying insurance, estimating costs, and discussing payment options.
• Troubleshoot product, service, and enrollment issues while acting as liaison between patients and hirify.global.
• Handle inbound inquiries, manage tickets and emails, make outbound calls, and document interactions in Salesforce.
• Maintain patient and insurance records, ensure compliance with FDA and HIPAA, and meet productivity metrics.
• Participate in meetings, training, and cross-training while supporting other teams during peak periods.

Requirements

• High school diploma or equivalent.
• 2–3+ years customer service in high-volume environment (60+ activities/day).
• Strong verbal and written communication, typing 40+ WPM, Microsoft Office proficiency.
• Ability to handle sensitive information, stressful situations, and adapt in fast-paced environment.
• Resourcefulness, emotional intelligence, independent thinking, and compliance with HIPAA/FDA.

Nice to have

• Experience in healthcare, medical devices, or patient support.
• Background in health insurance, benefits investigation, or financial counseling.
• CRM software experience, especially Salesforce.

Culture & Benefits

• 24/7 patient support with shift flexibility after 90 days, including weekends/holidays (4 required per year).
• Secure home office setup required: high-speed internet (50/150 Mbps), desk for laptop/dual monitors.
• Mission-driven environment focused on patient care, innovation, and career growth.
• Opportunities for overtime, cross-training, and impacting cardiac health globally.
• Inclusive workforce with reasonable accommodations for disabilities.