Member Support Coordinator (Healthcare)

TL;DR

Member Support Coordinator (Healthcare): Handling inbound calls and inquiries from patients and providers to ensure efficient care coordination with an accent on first-call resolution and empathetic communication. Focus on resolving member concerns, managing clinical referrals, and collaborating across departments to optimize patient outcomes.

Location: Remote (Must be based in the United States)

Company

A kidney care management company partnering with physicians to reimagine healthcare and help patients live their best lives.

What you will do

• Act as the primary point of contact for patients and providers needing assistance.
• Handle high-volume inbound calls and resolve general inquiries in accordance with SLA objectives.
• Manage clinical referrals and consent forms via the Member Support Inbox and SharePoint.
• Collaborate across departments to ensure seamless care and service delivery.
• Achieve first-call resolutions for interactions of varying complexity.

Requirements

• 1 year of customer service or administrative support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving ability in a fast-paced setting.
• Effective multi-tasking and time management for prompt responses.
• Must have a secure private office area to allow for the protection of PHI.

Nice to have

• Healthcare or inbound contact center experience.
• Basic computer skills and familiarity with Microsoft Office applications.

Culture & Benefits

• 100% remote work environment.
• Mission-driven culture based on compassion, humility, and collaboration.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Environment focused on bringing joy to work and delivering on promises.