Customer Success Associate (Healthcare)

TL;DR

Customer Success Associate (Healthcare): Providing administrative and technical support for brokers and plan administrators with an accent on issue resolution, onboarding, and compliance. Focus on resolving billing discrepancies, educating partners on HIPAA and contractual obligations, and optimizing the user experience.

Location: Remote (Must be based in the U.S.)

Salary: $26.44 per hour

Company

hirify.global is a health plan solution built for small and midsize businesses designed around an integrated primary care service, hirify.global Care.

What you will do

• Provide administrative assistance to Brokers and Admins via phone and email.
• Manage the onboarding and system needs for new and renewing hirify.global plans.
• Resolve complex issues, including billing discrepancies and coverage denials.
• Educate partners on compliance requirements and contractual obligations.
• Collaborate with Claims, Care Teams, and Network Operations to resolve customer tickets.
• Provide internal product feedback to safeguard and improve the user experience.

Requirements

• 2+ years of experience in support-adjacent roles.
• Must be based in the United States.
• Strong time management, organizational skills, and unparalleled attention to detail.
• Ability to handle stressful situations with patience and resilience.
• Comfortable working with modern web applications in a remote environment.

Nice to have

• Experience in health insurance or a related field.
• Bilingual proficiency in Spanish and English.

Culture & Benefits

• Fully distributed remote environment with no return-to-office mandates.
• 100% company-paid medical, dental, and vision insurance.
• 401(k) with company match, HSA, and FSA plans.
• Flexible vacation policy and a paid one-month sabbatical after 5 years.
• Stipends for home office setup and an ongoing learning budget.
• Competitive stock options for all employees.