Renewal and Expansion Specialist (AI)

TL;DR

Renewal and Expansion Specialist (AI): Managing the full commercial surface area for existing customers, including renewals, upgrades, and contract terms with an accent on real-time proration math and contract literacy. Focus on conducting live commercial negotiations, resolving billing disputes in Stripe, and driving net revenue retention.

Location: Remote within Latin America (EST hours required). Candidates based in Buenos Aires, Argentina are strongly preferred.

Company

hirify.global is a fast-growing AI communication platform helping large staffing and workforce companies in the US automate manual workflows with intelligent AI agents.

What you will do

• Lead commercial calls with existing customers regarding renewals, upgrades, downgrades, and expansions.
• Perform live proration, package comparison, and credit reconciliation math during customer calls.
• Draft and manage contracts, including amendments and supersession agreements.
• Resolve Stripe-related billing issues, invoice disputes, and subscription changes.
• Partner with Customer Success Managers to take over commercial conversations.
• Identify and hand over qualified cross-sell opportunities to the sales team.

Requirements

• Direct customer-facing commercial experience negotiating renewals and contract terms.
• Ability to perform proration and package comparison math live on calls without assistance.
• High level of composure and ability to handle frustrated customers under pressure.
• Fluency in contract drafting, billing logic, and term resets.
• Hands-on experience with Stripe or similar billing platforms.
• Full English fluency (written and spoken).

Culture & Benefits

• Monthly performance bonuses tied to net revenue retention and expansion.
• WeWork membership provided.
• Opportunity to grow into broader commercial or revenue operations roles.
• Fast-paced, bootstrapped startup environment.