Site Operations Manager (Education)

TL;DR

Site Operations Manager (Education): Managing overall performance, facility operations, and student experience at assigned learning sites with an accent on team leadership, operational excellence, and brand representation. Focus on optimizing site workflows, coaching customer service teams, and ensuring a high-quality learning environment across various delivery formats.

Location: On-site in Cleveland, Ohio

Company

hirify.global is a pioneer in online professional education, operating a family of leading platforms that serve over one million customers annually.

What you will do

• Lead, coach, and support Customer Service Representatives to ensure consistent execution and adherence to standards.
• Oversee day-to-day site operations to ensure the smooth execution of classes and student services.
• Manage facility needs, including building maintenance, utilities, and coordination with vendors.
• Act as a brand ambassador and primary point of contact for student orientations, questions, and escalations.
• Track and report on site performance metrics to align local execution with broader organizational goals.

Requirements

• High school diploma or GED required; some college preferred.
• Minimum of 3–5 years of experience in customer-facing roles.
• Prior leadership or site management experience strongly preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and basic experience with CRM systems.
• Willingness to work occasional evenings and weekends to support students and classes.
• Physical ability to lift up to 40 pounds and move tables/chairs for events.

Nice to have

• College degree.
• Advanced experience using CRM software.

Culture & Benefits

• Values-driven environment emphasizing Love, Joy, Boldness, Teamwork, and Curiosity.
• Strong commitment to diversity, equity, and inclusion in the hiring process and workplace.
• Opportunity to be part of a mission-aligned professional team with a rich history in education.