Customer Support Engineer (Fintech)

TL;DR

Customer Support Engineer (AI/Fintech): Driving complex sales cycles by translating technical capabilities into business outcomes for fraud, credit, and compliance risk management with an accent on solution design and technical validation. Focus on executing proof of concepts (POCs), leading discovery sessions, and bridging the gap between sales and engineering teams.

Location: Remote (Must be based in Brazil)

Company

hirify.global is an AI Risk Decisioning Platform that helps banks and fintechs manage fraud, credit, and compliance risk.

What you will do

• Partner with Account Executives to lead technical sales cycles from end-to-end.
• Conduct discovery sessions to analyze customer workflows, pain points, and decision logic.
• Deliver tailored technical presentations and product demonstrations mapped to customer needs.
• Design and execute Proof of Concepts (POCs) and value validations.
• Act as a bridge between Sales, Product, and Engineering to influence the product roadmap based on customer feedback.
• Translate complex technical concepts into clear narratives for both technical and business stakeholders.

Requirements

• 4+ years of experience in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles.
• Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms.
• Strong understanding of APIs, data workflows, and system integrations.
• Ability to navigate both technical and business conversations with credibility.
• Must be based in Brazil.

Nice to have

• Background in fraud, risk, AML, or financial systems.
• Experience with SQL, Python, or debugging integrations.
• Familiarity with decisioning systems, rule engines, or AI/ML platforms.
• Experience working in fast-paced, high-growth startups.

Culture & Benefits

• Competitive salary and equity packages.
• 100% employer-covered medical, dental, and vision insurance.
• Unlimited PTO policy.
• Family-friendly environment with regular team events and offsites.
• Opportunity for accelerated professional growth alongside industry leaders.