Operations Coordinator- Service (Engineering)

TL;DR

Operations Coordinator- Service (Administrative): Managing administrative duties for service contracts and scheduling coordination with an accent on dispatching, compliance proposals, and vendor management. Focus on ensuring accurate billing, coordinating state compliance work, and maintaining efficient operational records.

Location: Onsite in Westwood/Boston, MA

Salary: $55,000 - $70,000

Company

hirify.global is a leading global provider of elevator and escalator services.

What you will do

• Perform administrative duties associated with processing service contracts and customer changes.
• Manage daily dispatching, scheduling coordination, and participate in morning huddles to review labor availability.
• Generate proposals for code compliance and state work in New Hampshire and Maine.
• Coordinate compliance work with service and repair superintendents, managers, and technicians.
• Oversee orders, records, proposals, permits, and projects for customers and vendors.
• Facilitate accurate billing information and process certificates of insurance.

Requirements

• High school diploma or GED.
• 3-6 months of experience in basic business administration.
• Must be based in or be able to work onsite in Boston/Westwood, MA.
• Knowledge of Oracle or Salesforce databases.
• Ability to occasionally lift and/or move up to 20 pounds.

Nice to have

• One year certificate from college or technical school.
• Previous administrative experience specifically in elevator repair.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage, including HSA and FSA options.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5%.
• Paid time off: 15 vacation days, 11 paid holidays, and paid sick leave.
• Up to six weeks of paid parental leave after 90 days of employment.
• Tuition reimbursement and company-paid Employee Assistance Program (EAP).
• Company-paid short- and long-term disability and basic life insurance.