Customer Success Manager, Commercial

TL;DR

Customer Success Manager, Commercial (SaaS/Cybersecurity): Own strategic success plans for mid-market and SMB customers, driving product adoption, retention, and revenue growth with an accent on stakeholder relationships and executive business reviews. Focus on onboarding, cross-functional collaboration, health monitoring, and churn mitigation to deliver measurable business value.

Location: Remote

Company

Venture-backed SaaS platform providing agile learning for secure coding practices trusted by 600+ enterprises worldwide.

What you will do

• Own vision and strategic success plans for mid-market/SMB portfolio, driving adoption, retention, and growth
• Build multi-level relationships and conduct Executive Business Reviews with metrics, ROI, and roadmap updates
• Implement scalable onboarding, enablement, and track success metrics throughout customer lifecycle
• Collaborate with Sales, Renewals, Product, Marketing, and Support on strategies, expansions, and improvements
• Monitor health data, drive renewals/expansions, mitigate churn, and cultivate customer advocates

Requirements

• 4+ years in Customer Success, Account Management, or related B2B SaaS role
• Strong stakeholder management to influence all organizational levels
• Data-driven mindset to translate metrics into actionable insights
• Excellent communication and presentation skills
• Proactive, resourceful problem-solving in fast-paced environments
• Passion for technology and cybersecurity

Culture & Benefits

• Full flexibility in work days, times, and setup with generous leave and work-from-home options
• Global operations without 9-5 grind, supporting rested and energized work
• Tight-knit team valuing humility, diversity, inclusion, and community giving
• Multicultural environment where everyone feels safe and celebrated