Sr. Relationship Manager (SaaS)

TL;DR

Sr. Relationship Manager (SaaS): Managing existing named Enterprise accounts to drive retention and long-term growth with an accent on strategic account planning and executive relationship management. Focus on conducting business reviews, navigating procurement for high-value renewals, and articulating ROI to C-suite stakeholders.

Location: Remote (US: Illinois, Wisconsin, Alabama, Kansas, Kentucky). Must be based in the United States.

Compensation: Base $80,000–$90,000; OTE $120,000–$127,000

Company

hirify.global is a leader in data automation and AI, helping organizations transform how they make business decisions.

What you will do

• Manage the full customer lifecycle for large Enterprise accounts from onboarding through renewal.
• Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting engagement in Spanish.
• Transition to assigned United States Enterprise accounts starting in 2027.
• Lead Quarterly Business Reviews in Spanish and English to align on objectives and measurable value realization.
• Drive product adoption and identify upsell and cross-sell opportunities within assigned accounts.
• Collaborate with Channel Partners, Customer Success, and Enterprise Sales to ensure operational alignment.

Requirements

• Bilingual fluency in Spanish and English (required for one opening).
• Minimum 3 years of experience in Inside/Field Sales, Account Management, or Customer Success.
• 2+ years of experience in the SaaS industry.
• Proven expertise in SaaS retention strategy and value-driven sales methodology.
• Strong ability to develop business cases and articulate ROI to executive stakeholders.
• Bachelor’s degree or equivalent experience preferred.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave, caregiver leave, and flexible time off.
• Monthly $150 connectivity stipend and $200 annual home office reimbursement.
• Commitment to a growth mindset, diversity, equity, and inclusion.