Customer Advocacy Manager (B2B Tech)

TL;DR

Customer Advocacy Manager (B2B Tech): Leading the customer advocacy program to build relationships and showcase customer success stories with an accent on amplifying customer voices and creating strategic advocacy assets. Focus on developing a portfolio of high-profile advocates, crafting compelling narratives, and collaborating across sales and marketing teams to drive brand trust.

Location: Remote (US East Coast)

Salary: $102,700 - $263,000 USD (depending on geographic zone)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management to ensure data and AI are secured and resilient.

What you will do

• Cultivate and nurture lasting connections with key customer advocates to transform them into brand champions.
• Develop a strategic portfolio of high-profile customer brands for case studies, testimonials, and industry events.
• Manage and maintain a database of public and private references for peer-to-peer and NDA engagements.
• Coordinate customer interviews and oversee the production of professional video testimonials and success stories.
• Collaborate with sales, marketing, engineering, and alliances to identify and grow the advocate pool.
• Track and optimize the usage of advocacy assets to maximize impact on brand trust and sales initiatives.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• Experience managing a customer advocacy program is required.
• Marketing experience in the B2B technology space, specifically in customer marketing.
• Must be based in the United States (Remote East Coast).
• Proven ability to manage advocacy pipelines, hit deadlines, and exceed quarterly goals.
• Exceptional verbal and written communication skills with the ability to influence VP & C-Level leadership.

Nice to have

• Multilingual proficiency in English, Spanish, or Portuguese.
• Strong understanding of the channel market (alliance partners, distributors, system integrators).
• Expertise in market analysis and gathering market requirements to create strategic assets.

Culture & Benefits

• Unlimited paid time off, 12 paid holidays, and extra global hirify.globale Days for self-care.
• Comprehensive medical, dental, and vision coverage starting on the first day.
• 401(k) retirement plan with company matching contributions.
• Paid parental leave (8 weeks for all parents, 16 weeks for birthing parents).
• Learning and growth opportunities via LinkedIn Learning, O’Reilly, and an annual Global Day of Learning.
• Unique perks including 24/7 virtual veterinary care (AirVet) and mental health support via EAP.