Director, GTM Business Architecture (AI)

TL;DR

Director, GTM Business Architecture (AI): Designing the business blueprint for revenue engine scaling with an accent on GTM process optimization and Enterprise Technology integration. Focus on architecting the GTM AI roadmap, governing business requirements, and leading corporate system transformations.

Location: Remote (US). Not eligible to be hired in CA, CT, NJ, NY, PA, and WA.

Salary: $171,120 - $251,600

Company

A cloud communications platform that empowers businesses to create personalized customer experiences through innovative API solutions.

What you will do

• Design new GTM capabilities and optimize systemic process enhancements to improve rep productivity and customer experience.
• Lead company-wide system transformations, including CRM migrations and billing system overhauls.
• Architect the GTM AI roadmap, identifying GenAI use cases to automate manual tasks and provide predictive insights.
• Govern business requirements and user stories, serving as the bridge between Field operations and Enterprise Tech.
• Establish a strategic intake and prioritization framework to align engineering focus with high-ROI drivers.
• Manage the GTM tech stack prioritization and lead "Voice of the Field" feedback programs.

Requirements

• 10+ years in GTM Operations, Business Systems, or Management Consulting.
• 2+ years of experience in people management.
• Deep expertise in the Salesforce ecosystem and integrated GTM tools such as Clari, Gong, or Outreach.
• Proven experience defining high-impact AI use cases for revenue organizations and driving adoption.
• Ability to translate complex technical concepts for executive audiences and vague business wants into precise technical needs.
• Must be based in the US (excluding CA, CT, NJ, NY, PA, WA).

Culture & Benefits

• Remote-first work culture emphasizing global inclusion and connection.
• Competitive pay and eligibility for equity and corporate bonus plans.
• Comprehensive health care insurance and 401(k) retirement account.
• Generous time off, including paid sick, personal, and parental leave.
• Wellness leave and a strong culture of community volunteering and donation efforts.