Client Success Coordinator (Digital Media)

TL;DR

Client Success Coordinator (Digital Media): Managing client relationships and coordinating ad campaigns within the Media Solutions team with an accent on campaign delivery and professional communication. Focus on optimizing internal workflows, pulling performance insights, and ensuring a seamless client experience.

Location: London, United Kingdom

Salary: GBP 28,000–30,000

Company

hirify.global is a global leader in kids and family entertainment, specializing in 360° IP management and content distribution across major global platforms.

What you will do

• Serve as the primary day-to-day point of contact for client queries, ensuring professional and timely responses.
• Coordinate campaign delivery, including managing timelines and asset collection.
• Maintain internal trackers, CRM entries, and workflow documentation.
• Extract performance data from internal systems and analytics tools to support client reporting.
• Collaborate cross-functionally with sales and media operations teams to ensure client satisfaction.
• Identify operational gaps and contribute to process improvements for better efficiency.

Requirements

• Excellent organizational abilities and strong attention to detail.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask and manage deliverables across multiple projects in a fast-paced environment.
• Strong verbal and written communication skills for relationship management.
• Analytical mindset for interpreting metrics and campaign performance.

Nice to have

• Experience supporting sales teams within a digital media environment.

Culture & Benefits

• Work environment that promotes creativity and individuality.
• Competitive benefits package and investment in professional growth.
• Strong commitment to diversity, inclusion, and a culture of belonging.
• Supportive atmosphere that values diverse experience and transferable skills.