Lead Account Manager / Head of Client Services

TL;DR

Lead Account Manager / Head of Client Services (Marketing): Own and elevate the client experience across key accounts, acting as the strategic bridge between clients and execution teams with an accent on relationship building, project delivery, and performance optimization. Focus on leading client calls, overseeing multi-channel campaigns, mentoring account teams, and driving strategic growth opportunities.

Location: Opportunities across UK, US, Canada, Europe, and Australia

Company

Award-winning full-service marketing and events agency specializing in creative brand development, digital marketing, corporate events, live experiences, and video production.

What you will do

• Serve as primary point of contact and trusted advisor for key client accounts, building long-term relationships through transparency and measurable results.
• Lead weekly client calls, performance reviews, strategic planning, and proactive communication to manage expectations and resolve issues.
• Oversee full client lifecycle including onboarding, execution, reporting, optimization, budgets, and cross-functional team coordination.
• Guide multi-channel digital campaigns (SEO, PPC, social, email, content), analyze metrics, and refine strategies aligned with business goals.
• Lead, mentor, and develop account management team, establishing processes, workflows, and a culture of ownership.
• Develop integrated marketing strategies, support brand positioning, identify upselling opportunities, and contribute to campaign launches.

Requirements

• 5+ years of account management experience in a marketing or advertising agency
• 2+ years in a leadership or senior account management role
• Strong expertise in digital marketing: SEO, PPC/SEM, social media, email marketing, analytics
• Proven experience managing enterprise-level clients and multi-channel campaigns
• Exceptional communication, stakeholder management, organizational, and project management skills
• Experience with CRM systems, dashboards, reporting tools, and translating data into strategic recommendations
• Bachelor’s degree in Marketing, Business, Communications, or related field (preferred)

Nice to have

• Experience in event marketing, experiential campaigns, or live marketing
• Familiarity with creative production workflows (design, video, web)
• Background in brand strategy and integrated marketing campaigns
• Experience contributing to pitches, upselling, and revenue growth

Culture & Benefits

• Competitive salary based on experience
• Long-term growth opportunities within a scaling marketing agency
• Work directly with leadership and high-impact clients
• Collaborative and supportive team environment
• Exposure to diverse marketing campaigns and industries