Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Managing a portfolio of accounts in the DACH & EMEA region to drive retention and commercial growth with an accent on revenue expansion and strategic account management. Focus on identifying expansion opportunities, monitoring customer health signals, and optimizing the customer lifecycle.

Location: On-site in Leicester, UK

Company

hirify.global reimagines eCommerce through a suite of innovative apps for search, discovery, and customer engagement.

What you will do

• Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance.
• Manage renewals and execute forecasting to maintain visibility on risk, upside, and commit positions.
• Act as a trusted advisor to align the Clearer platform with customers' commercial objectives and digital strategies.
• Monitor product adoption and engagement trends to proactively reduce churn and deepen usage.
• Collaborate with Sales, Marketing, Product, and Support to improve lifecycle performance and resolve issues.
• Capture and relay structured customer insights to inform product development, packaging, and pricing.

Requirements

• 2–4 years of experience in Customer Success or Account Management, ideally within SaaS or eCommerce.
• Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
• Proven track record in retention, renewals, and driving account expansion.
• Strong commercial mindset with the ability to translate complexity into clarity.
• Experience with CRM tools such as HubSpot, Salesforce, or Vitally.
• Ability to work on-site in Leicester, UK.

Culture & Benefits

• Private medical insurance.
• 20 days paid holiday plus 8 public holidays.
• Additional day off for your birthday.
• Culture based on transparency, purposeful progress, and global collaboration.