Customer Success Coordinator (Healthcare Technology)

Location: Remote

Company

hirify.global provides a healthcare technology platform supporting healthcare organizations, providers, and end users.

What you will do

• Run adoption, activation, onboarding, and go-live readiness plays for new users and services in coordination with Customer Success Managers.
• Manage incoming support tickets, investigate escalated inquiries, identify root causes, and implement appropriate resolutions.
• Deliver or coordinate end-user training and help convert platform access into consistent day-to-day usage.
• Support CSMs and account teams with coordination, coverage continuity, provider escalations, and cross-functional requests.
• Surface qualified leads, route them to sales, and ensure follow-through.
• Track Customer Success metrics, data integrity, operational performance, account health, and utilization risks.

Requirements

• 1–2 years of experience in customer support, operations, coordination, or an account-facing role.
• Prior healthcare or healthcare technology experience, with an understanding of how healthcare organizations operate day to day.
• Demonstrated grit, resourcefulness, and ability to work through ambiguity.
• Experience managing a high volume of tickets or incoming requests with timely resolution.
• Comfort engaging directly with external end users, including delivering training or walking users through processes.
• Strong attention to detail, time management, written communication, and verbal communication across frontline and executive stakeholders.
• Comfort working with data and CRM tools for tracking, reporting, and issue resolution.
• Collaborative approach and ability to support an assigned CSM and internal teams across varied requests.

Nice to have

• Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs.
• Healthcare scheduling, referral coordination, or community care experience.
• Familiarity with Salesforce or comparable CRM platforms.
• Experience supporting a Customer Success, Account Management, or customer-facing team.
• Experience delivering software-platform training or onboarding support.
• Experience independently owning a defined account or site territory rather than only working from a shared support queue.

Culture & Benefits

• Full-time remote work.
• Provides coverage for assigned CSM accounts during PTO, leave, or capacity surges.
• Collaborates across Customer Success, sales, provider, and internal operational teams.