Customer Success Manager

Location: Fully remote in North America

Company

AdPerfect is an established technology company and solutions provider within hirify.global Technology, delivering software solutions to major media brands across four continents.

What you will do

• Manage post-sale customer portfolios, optimize account value, and provide ongoing support.
• Lead new customer onboarding from kickoff through launch and oversee implementation projects.
• Monitor customer health, success metrics, engagement, and retention risks.
• Troubleshoot customer issues, recommend solutions, and provide tailored product training.
• Identify account expansion opportunities and present value-driven solutions.
• Collaborate with product and internal teams, prepare customer insights and reporting, and advocate for customer needs.

Requirements

• High school education or equivalent is required.
• 4+ years of experience in client engagement, customer success, or software/system implementation, including a track record of driving retention and solving complex business challenges.
• Experience with SaaS platforms and a strong understanding of software implementation and adoption.
• Ability to manage multiple projects with stakeholders under tight deadlines and resource constraints.
• Exceptional communication and relationship-building skills, including engagement with senior-level stakeholders and C-suite executives.
• Strategic mindset, commercial acumen, and ability to identify upsell and expansion opportunities.
• Strong technical aptitude and ability to understand complex systems.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Self-motivated, proactive, highly organized, and able to manage competing priorities and escalate issues when necessary.

Nice to have

• Post-secondary education.
• Degree in Computer Science, Marketing, Business, or a related field.
• Experience with Salesforce, Jira, CSS, JavaScript, HTML, and XML.

Culture & Benefits

• Fully remote work in North America.
• Competitive salary.
• Benefits package including RRSP/401k match, health, vision, dental, paid time off, and paid holidays.
• Collaborative, fast-paced work environment focused on innovation and continuous improvement.
• Visa sponsorship is not available for this role.