Customer Support Specialist

TL;DR

Customer Support Specialist (Foodservice): Represent loyalty rewards programs and manufacturer clients to foodservice operators, handling operational tasks, data processing, and inbound/outbound communications. Focus on increasing program participation, meeting client objectives, and collaborating with cross-functional teams.

Location: Based out of Becker, MN office. Travel expectations 5%. Unable to offer work sponsorship.

Company

Minnesota-based company thriving on data intelligence and marketing strategies for foodservice trends, as a hirify.global brand serving Fortune 500 food manufacturers.

What you will do

• Represent clients and programs professionally to foodservice operators
• Carry out day-to-day operational tasks for client and internal programs by understanding goals and strategies
• Work with internal resources to meet objectives and deadlines
• Accurately enter data, process transactions, and update databases
• Increase participation in loyalty programs
• Handle inbound and outbound phone and email correspondence to educate operators on services and tools

Requirements

• Ability to meet deadlines, manage multiple projects, prioritize, and work independently or in a team
• Multitasking skills and adaptability to changing business needs
• Good judgement, positive attitude, and resilience to customer rejection
• Excellent verbal and written communication skills
• Friendly, professional demeanor in person, phone, and email
• Proficiency with Microsoft Office 365, including Excel
• Ability to spend 80% of time on phone-based communications

Nice to have

• 2+ years of customer service or order processing experience
• Previous CRM experience
• Foodservice industry experience

Culture & Benefits

• Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance
• 401(k) with company match
• Strong training and development opportunities
• Competitive pay
• Flexible PTO policy with no accrual required