Customer Support Coordinator

TL;DR

Customer Support Coordinator: Drive account retention through superior customer responsiveness, order management, and coordination in a complex, fast-paced environment with an accent on production schedules, returns processing, and compliance. Focus on interfacing with sales, manufacturing, and finance teams, maintaining customer files, and ensuring export/import adherence.

Boulder, CO, US (onsite)

Pay range: $56,000-$65,000 annually, depending on experience.

Company

Global technology leader with over 7,500 employees delivering photonic solutions for biomedical, semiconductor, industrial, scientific, security, defense, and aerospace sectors. Boulder facility specializes in ultra-precision optical components, coatings, and sub-assemblies.

What you will do

• Provide product information, quote prices and delivery, and enter sales orders into ERP system while onboarding new customers.
• Coordinate production and delivery schedules with sales and manufacturing, alerting teams to concerns.
• Manage customer files, returns, RMAs, and repair quotations; track statuses and advise customers.
• Support business development managers with reports, calls, and issue resolution.
• Assist finance with collections, letters of credit, and ensure financial controls.
• Handle export/import compliance, licenses, certifications, and documentation; prepare reports on orders, shipments, and backlog.
• Participate in process improvements and other duties as assigned.

Requirements

• Bachelor’s degree in business or related field preferred.
• Two years of customer support, inside sales, or contract administration experience preferred.
• Previous manufacturing experience preferred.
• Experience using ERP software preferred.
• Knowledge of import/export regulations preferred.
• Highly organized, self-motivated, fast-paced worker with urgency, accuracy, flexibility, and independent decision-making.
• Ability to multitask, work independently, build relationships, communicate effectively, and negotiate resolutions.
• Strong Microsoft Suite skills; Salesforce experience preferred.

Culture & Benefits

• Benefits start day 1: medical, dental, vision, 401K, holiday pay, paid maternity/paternity leave, tuition reimbursement, long- and short-term disability.
• Work in a facility with R&D, operations, production, design, engineering, fabrication, coating, assembly, and metrology capabilities.
• Equal Opportunity/Affirmative Action Employer committed to diversity.