Account Support Specialist

TL;DR

Account Support Specialist: Manage high-volume Zendesk ticket queue and execute account updates for 600+ private parking operators, acting as primary point of contact. Focus on client training, proactive collaboration with account management team, and process improvements to enhance partner success in urban mobility.

Location: Based in Atlanta, GA.

Company

hirify.global is a leading global mobility platform present in over 90 countries and 20,000 cities, delivering smart payments, optimized parking, and data-driven urban solutions.

What you will do

• Manage high-volume Zendesk ticket queue, providing timely solutions for private operators.
• Execute account updates like rate changes, ACH info, and new parking zone creation.
• Conduct client training and ensure comfort with ParkMobile dashboard as product expert.
• Collaborate with Account Management team to identify proactive client support opportunities.
• Maintain detailed records of interactions and activities in CRM.
• Contribute to improving Specialist Desk processes by addressing client pain points.

Requirements

• Prior experience in customer service or client-facing role.
• Comfortable with digital tools like Zendesk or similar ticketing systems.
• Proficiency with Google Workspace (Sheets, Meets, Slides) and basic Excel.
• Strong verbal and written communication skills.
• Highly organized with ability to manage high-volume tasks.

Nice to have

• Experience with CRM software or account dashboards.

Culture & Benefits

• Collaborative environment guided by values of curiosity, focus, and togetherness.
• Global team transforming urban mobility.
• Opportunity to impact livable cities and partner success.
• Fast-paced setting with growth mindset emphasis.