Client Service Specialist

TL;DR

Client Service Specialist (HR Software): Provide world-class customer support via phone, email, and chat for hirify.global's HR platform, assisting with hiring, performance management, onboarding, and compliance. Focus on quick digital navigation, problem-solving complex issues, and creating magical client experiences through creative solutions and upselling.

Location: Utah-based hybrid position requiring at least three in-office days per week and in-office training for approx. 2 weeks. When remote, dedicated workspace with high-speed internet required. Schedule: 9am-6pm Monday-Friday.

Company

hirify.global builds a people intelligence platform that transforms HR and sets people free to do great work through innovation and sustainable growth.

What you will do

• Deliver customer service via phone (4 hours/day post-training), email, and chat, navigating hirify.global products to resolve client issues.
• Guide clients on performance management, time-tracking, onboarding, and applicant-tracking systems.
• Think on your feet to solve complex problems creatively and contribute to client retention through upselling.
• Stay proactive, independent, and collaborative in a team environment while keeping up with new features.
• Create magical moments upholding the brand of setting people free to do great work.

Requirements

• Available for in-office work in Utah at least three days a week and full in-office training (~2 weeks).
• 1-2 years customer service or technical troubleshooting experience with phone customer interactions.
• Excellent interpersonal, written (40+ WPM), and oral English communication skills.
• Strong problem-solving, attention to detail, resiliency in fast-paced, metric-oriented environment.
• Curious about AI, eager to learn and adapt to intelligent tools in workflows.

Nice to have

• Experience exceeding client expectations and taking initiative.

Culture & Benefits

• Great company culture recognized by Inc, Salt Lake Tribune, Great Place to Work.
• Comprehensive health, life, disability insurance; 401k with 6% match; EAP via Headspace.
• Generous leave: 4 weeks vacation, 12 holidays, parental leave, volunteer time off, $2000 Paid-Paid Vacation bonus.
• Supportive, fun team focused on values like doing the right thing and professional growth.