Junior Customer Service Representative (Science/Environmental Background)

TL;DR

Junior Customer Service Representative (Science/Environmental Background): Serve as primary contact for customer inquiries on scientific and environmental products and services with an accent on providing accurate information, issue resolution, and compliance with regulations. Focus on processing orders, maintaining CRM records, escalating complex issues, and contributing to service improvements.

On-site in Homestead, FL

$19 - $25 an hour

Company

hirify.global provides client opportunities in call center and customer service roles focused on scientific and environmental products.

What you will do

• Serve as first point of contact for inquiries via phone, email, and online portals
• Provide accurate information on scientific or environmental products, services, and processes
• Assist with order processing, documentation, and account support
• Log, track, and resolve customer issues timely
• Escalate technical inquiries to internal teams
• Maintain CRM records of interactions
• Coordinate customer feedback and ensure compliance with policies and regulations
• Contribute to improving customer service procedures

Requirements

• Degree in science or environmental-related field
• Strong communication skills
• Detail-oriented with passion for customer service
• Foundational understanding of scientific or environmental concepts
• Must work on-site in Homestead, FL