Customer Service Representative (Banking)

TL;DR

Customer Service Representative (Banking/Healthcare): Delivering exceptional customer support for financial, billing, and patient services with an accent on accuracy and regulatory compliance. Focus on processing transactions, resolving complex account inquiries, and maintaining detailed records in CRM systems.

Location: Onsite in Rockville, MD

Salary: $25 - $30 per hour

Company

hirify.global is a professional staffing and recruitment firm providing talent solutions for various client opportunities.

What you will do

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Assist customers with account questions, billing inquiries, payments, and service-related issues.
• Provide accurate information regarding financial records, invoices, insurance claims, or banking services.
• Process transactions, updates, and account changes with high precision.
• Ensure strict compliance with company policies and industry regulations, such as HIPAA.
• Collaborate with internal accounting, billing, and operations departments to resolve complex issues.

Requirements

• Professional experience in the Accounting, Banking, or Healthcare industry.
• Strong communication skills and high level of accuracy in data processing.
• Ability to navigate and handle sensitive or regulated information.
• Must be based in or able to work onsite in Rockville, MD.
• Employment is contingent on successfully passing a drug and background check.

Culture & Benefits

• Standard business hours: Monday-Friday, 8am-5pm.
• Full-time employment stability.
• Professional environment focused on high-quality client service.