Benefits Administrator

TL;DR

Benefits Administrator (Retirement Services): Review, validate, and process retirement benefit applications and participant services with an accent on documentation verification, benefit calculations, and accurate processing. Focus on communicating with participants, researching records, and coordinating with internal teams to resolve eligibility issues.

Location: On-site in Gaithersburg, MD

$23 - $30 an hour

Company

Well-established organization providing retirement benefit application processing and participant services.

What you will do

• Review, validate, and confirm documentation for retirement benefit applications.
• Process application status requests, benefit applications, and verifications accurately.
• Calculate retirement benefit amounts and assist with adjustments.
• Communicate with participants via phone or correspondence to clarify information.
• Research employment and benefits records to support processing.
• Prepare correspondence and coordinate with internal departments to resolve issues.
• Support contact center during high call volumes and maintain accurate records.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 2 years of experience in benefits administration, retirement services, pensions, or related financial services operations preferred.
• Experience with benefit applications, retirement plans, or pension processing strongly preferred.
• Strong attention to detail and ability to manage high volumes of work accurately.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and research skills.
• Ability to work independently and collaborate with teams.