Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Driving customer retention and commercial growth for a portfolio of customers in the UK and Spain with an accent on renewal cycles and C-suite relationship management. Focus on identifying upsell opportunities, leading ROI-driven strategic reviews, and maximizing net retention.

Location: London, England. Must be legally able to work in the UK

Company

hirify.global is an Intelligent Procurement Platform that helps companies optimize their technology spend using AI insights and agentic workflows.

What you will do

• Own the end-to-end renewal cycle to ensure timely and successful customer renewals aligned with commercial goals.
• Manage a diverse portfolio of accounts across the UK and Spain, acting as a trusted commercial advisor to senior stakeholders.
• Identify and execute upsell and expansion opportunities in collaboration with Procurement, Product, and Solutions teams.
• Lead strategic account reviews and ROI-driven discussions to articulate the financial and operational impact delivered.
• Forecast renewal pipelines, track retention metrics, and report on potential risks.
• Champion the voice of the customer while maintaining a strong focus on commercial outcomes.

Requirements

• Experience in a customer-facing, revenue-responsible role such as Account Manager or Customer Success Manager.
• Proven track record of meeting or exceeding retention targets and successfully closing renewals.
• Confidence in negotiating and influencing C-suite stakeholders across multiple geographies.
• Native or professional fluency in both Spanish and English.
• Must be legally authorized to work in the UK.
• Strong commercial acumen and resilience in a fast-paced, growth-oriented environment.

Culture & Benefits

• Opportunity to work in a high-growth startup ranked #2 on the Sunday Times Tech 100.
• Collaborative environment with highly motivated people and serial entrepreneurs.
• High-impact role in a Series C company with over $100M in funding.
• Culture of ownership, energy, and urgency.