Customer Service Representative (Benefits Focused)

TL;DR

Customer Service Representative (Benefits): Supporting participants through the application and verification process for pension and benefit programs with an accent on accurate documentation review and eligibility verification. Focus on calculating pension amounts, resolving complex participant inquiries, and ensuring precise processing of benefit applications.

Location: On-site in Gaithersburg, MD

Salary: $25 - $30 an hour

Company

A well-established benefits administration organization focused on pension and benefit program management.

What you will do

• Review and validate documentation required for benefit application processing.
• Process status requests, benefit applications, and verification requests with high accuracy.
• Calculate pension and benefit amounts based on service credits and eligibility.
• Communicate with participants via phone and written correspondence to clarify application details.
• Research work history and Social Security documentation to resolve discrepancies.
• Coordinate with internal teams to finalize approvals or rejections of benefit files.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in benefits administration, pensions, or related fields preferred.
• Strong attention to detail for high-volume processing environments.
• Excellent verbal and written communication skills.
• Ability to research and analyze complex documentation.
• Must be able to work on-site in Gaithersburg, MD.