Senior Technical Account Manager (Ecommerce)

TL;DR

Senior Technical Account Manager (Ecommerce SaaS): Manage technical relationships for 5-10 enterprise E-Commerce customers, aligning their goals with platform capabilities with an accent on integrations, architecture, and roadmap influence. Focus on driving adoption, handling escalations, leading workshops, and monitoring platform health to ensure long-term success.

Location: Hamburg, Germany

Compensation: EUR 85,000 - EUR 120,000 yearly

Company

hirify.global is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions with a focus on innovation, international collaboration, and data-driven decisions.

What you will do

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor on platform usage, integration best practices, and architecture decisions
• Translate customer requirements into feature requests and influence product roadmaps
• Map business needs to product features and drive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs; recommend improvements
• Partner with Key Account Managers, Product Management, Engineering, and Sales

Requirements

• Located in Hamburg, Germany or willing to relocate
• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing role (Technical Account Manager, Solution Architect, Senior Consultant)
• Deep understanding of ecommerce architectures: storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
• Ability to read architecture diagrams, API documentation, technical specifications
• Hands-on with REST, GraphQL, webhooks integrations
• Experience with monitoring tools, incident processes, SLAs

Nice to have

• Experience in ecommerce platform migrations or replatforming
• Background in pre-sales engineering or post-sales consulting
• Familiarity with hirify.global, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud, Shopify Plus
• Understanding of international ecommerce challenges (localization, tax, fulfillment, compliance)
• Fluency in German

Culture & Benefits

• Flexible working times
• Modern office in Hamburg city center, dog-friendly
• 40% discount on ABOUT YOU online shop, fresh fruits and drinks
• Language courses (German & English), free sports courses, Wellpass membership
• Subsidized public transportation, free choice of hardware/OS for private use
• Company pension plan, professional training, help with relocation and visa
• International environment, English as company language, agile cross-functional teams