Implementation Manager (Healthcare SaaS)

TL;DR

Implementation Manager (Healthcare SaaS): Support the entire customer journey from sales demos and proposals through go-live configurations with an accent on tailored solutions for healthcare use cases and API integrations. Focus on cross-functional coordination with Product and Engineering, managing multiple implementations, and ensuring timely delivery of customer-specific platform setups.

Location: Fully remote

Company

hirify.global is a healthcare CRM platform enabling organizations to build customizable patient care workflows with automation for outcome-based care and chronic condition management.

What you will do

• Support Sales in creating tailored solutions and demos for prospective customers.
• Articulate customer feedback to Product and monitor use cases through proposals and contracting.
• Own internal solution creation processes and become expert on customer businesses.
• Act as project manager post-contract, coordinating with customer teams, Product, and Engineering on software specifications.
• Deliver technical presentations, discuss integrations, and recommend platform features.
• Manage multiple implementations (10-15), ensure product delivery on time, and build customer rapport.

Requirements

• Min. 3 years as Implementation Specialist, Sales Engineer, Solutions Architect, or similar at product-customer intersection.
• Min. 3 years in SaaS/cloud environment; past healthcare industry experience required.
• Strong project management, communication, and ability to handle fast-paced startup scenarios with tight deadlines.
• Software product knowledge for use case discovery and roadmap input; technical skills for API/integration discussions.
• Excellent customer-facing skills, problem-solving, and passion for healthcare improvement.

Culture & Benefits

• Fully remote with $200 monthly home office allowance.
• Comprehensive medical, dental, vision; 401k; FSA/DCFSA.
• Flexible PTO (avg. 3-4 weeks), generous parental leave for all parents.
• Learning & development resources, equity, competitive salary.